CANCELLATION & REFUNDS

REFUND POLICY

If a participant is unable to attend the event due to unforeseen circumstances, the refund policy is as follows:

Until January 31, 2025, at 11:59 PM:

  • 75% refund of the registration fee (excluding platform fees, card network processing fees, and purchased and shipped merchandise).

From February 1 to July 31, 2025, at 11:59 PM:

  • 50% refund of the registration fee (excluding platform fees, card network processing fees, and purchased and shipped merchandise).

From August 1, 2025, onwards:

  • No refunds will be issued under any circumstances.

Refunds will be processed sequentially once the participant’s identity and information have been verified as meeting all requirements. Participants requesting refunds will forfeit their right to participate in the event and will not be allowed to collect any materials related to their registration.

This refund policy DOES NOT APPLY to individuals who have purchased the CANCELLATION INSURANCE for the edition. These participants are entitled to a 100% refund of the registration fee, provided they cancel before September 19, 2025.

STEPS TO REQUEST CANCELLATION AND REFUND

Step 1: Complete the required form with all necessary details.

Step 2: Once the form is received, we will process your cancellation and corresponding refund within 1 to 15 days of receiving your request. The applicable refund amount will be determined based on the date the form was submitted.

Step 3: You will receive an email confirming the cancellation of your registration and the refund amount based on the timing of your cancellation.

IMPORTANT INFORMATION

  • Each person requesting a cancellation and refund must complete a separate form with their personal details.
  • Refund Process: The refund will be issued to the same account linked to the credit/debit card used for registration. Once the refund is confirmed, the amount will be credited to your account within 1 to 4 days.

CANCELLATION AND REGISTRATION TRANSFER

Transfer Request Deadlines, Requirements, and Fees

Requests to transfer registration to the next CPM edition until July 31, 2025:

  • Accepted reasons: Work travel, injuries, family-related issues.
  • Participants must provide supporting documentation (e.g., medical certificates) to justify the reason for cancellation.
  • Transfer fee: €10

Requests to transfer registration to the next CPM edition from August 1 to September 30, 2025:

  • Accepted reasons: Serious injuries (e.g., fractures), pregnancy, or severe family issues (e.g., death or critical illness).
  • Participants must provide supporting documentation (e.g., medical certificates) to justify the reason for cancellation.
  • Transfer fee: €20

From October 1, 2025, onwards: Transfer requests will not be accepted.

STEPS TO REQUEST CANCELLATION AND TRANSFER TO THE NEXT CPM

Step 1: Complete the required form with all necessary details.

Step 2: Once the form is received, we will review the documentation. If everything is in order, we will CANCEL your current year’s registration and begin the transfer process for the next edition. This process will be completed within 1 to 15 days of receiving your cancellation and transfer request.

Step 3: You will receive an email with the resolution:

    • If your transfer request meets the established criteria, the email will include instructions for paying the transfer fee (€10 or €20, depending on the timing of the request).

Step 4: Within 3 days of receiving the email with payment instructions, you must complete the payment and send proof of payment. Once we receive the payment, we will finalize the process, cancel your registration for the current year, and include you in the list of participants who will receive a PERSONAL AND NON-TRANSFERABLE LINK to register for the next CPM edition at no cost.

Step 5: After the current CPM edition concludes (late October to early November), we will send you an email with your registration link and instructions for the next edition.

IMPORTANT INFORMATION

  • Transferring your registration to the next CPM edition constitutes CANCELLATION of your registration for the current edition.
  • The registration transfer is valid ONLY for the same event (CHALLENGE PEGUERA MALLORCA) and the same registration category for the following edition.
  • Registration transfers will adhere to the following conditions:
    • The transfer applies to the same distance and category in which the participant was registered for the current edition.
    • There will be no right to a future refund for cancellation of participation.
    • The new registration cannot be transferred to another edition of the event.
    • Name changes for the registration will not be permitted.

CANCELLATION INSURANCE

CANCELLATION INSURANCE

Participants in CHALLENGE PEGUERA MALLORCA have the option to purchase CANCELLATION INSURANCE during the registration process. This product is based on the principle of a “full registration refund, no questions asked.”

    • Cost of the Cancellation Insurance: €50
    • Benefit: Participants can recover 100% of their registration fee.
    • Deadline to Request a Refund: Up to one month before the event. For the 2025 edition, the deadline to request a refund under this insurance is September 18, 2025.

IMPORTANT INFORMATION

  • Cancellation Insurance can only be purchased during the registration process. It cannot be added after completing registration.
  • The insurance will be available as a purchase option during registration until August 14–15, 2025.
  • The €50 cost of the Cancellation Insurance is NON-REFUNDABLE.
  • Participants who request a refund within the stipulated period and have purchased Cancellation Insurance will receive 100% of the registration fee. However, any associated products purchased during registration (e.g., merchandise, Cancellation Insurance, etc.) will not be refunded.
CHALLENGE PEGUERA MALLORCA CANCELLATION FORM
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